Accessibility questions in AI search: hotels and restaurants
Updated By Akkrev
Guests ask AI about step-free access, accessible rooms and toilets. How AI answers and what venues should state clearly.
Disabled guests and their families ask AI detailed questions before they travel or book a table. AI can only answer for places that describe their access clearly.
What guests ask
- “Hotel in York with a roll-in shower?”
- “Step-free restaurant near Covent Garden?”
- “Accessible café with a disabled toilet in Bath?”
What helps AI answer
- Specific facts: step-free entrance, lift, door widths, accessible rooms and bathroom features, accessible toilet.
- The same facts on Google attributes and booking platforms.
- An access page on your website, in text.
It’s the right thing to do, and it means AI can recommend you to guests who need it.